Business Process Improvement (BPI) Reduced $1.5 Million in Annual Costs
Business Process Investment (BPI) Reduced $1.5 Million in Annual Costs Challenge A top-gaming console manufacturer in the technology sector needed assistance in tackling a capacity issue with their over-burdened user support call center. While the internal team wrestled the call queues down by, the center remained significantly over budget. After interviewing the team on […]