Business Process Investment (BPI) Reduced $1.5 Million in Annual Costs Challenge A top-gaming console manufacturer in the technology sector needed assistance in tackling a capacity issue with their over-burdened user support call center. While the internal team wrestled the call queues down by, the center remained significantly over budget. After interviewing the team on […]
Leveraging Data to Increase Sales and Improve Customer Experience Challenge A Leading International Real Estate Company and franchise, with over 150,000 associates worldwide, needed a solution to keeping ahead of market trends in the real estate space. First, the Company wanted to determine and predict recruiting needs based on customers’ buying signals. This is […]
Effective Marketing Execution Resulted in 250% Growth in One Year Challenge A Fortune 50 client needed a service provider to deliver a first-in-kind marketing initiative to its customers, partners, and sales representatives. The initiative was designed in an attempt to determine if investment in customers who are modernizing their cloud services would be driven to […]
Identified 8 Business Critical UX Needs Challenge How do you get a company to fix customer satisfaction and performance issues when there are multiple stakeholders? First, you must identify what is already known but not necessarily communicated broadly. Second, you must plan how to gather information that is needed to identify problem areas. Then third […]
Building a Partner Learning Management System that Resulted in $13.2M in Savings Challenge A Leading Multinational Technology Company’s commercial licensing group within the company needed to: Ensure that licensing solution providers are up to date on software licensing programs so that they can advise and guide their customers when purchasing software products and services. Deliver […]
Managing a Fortune 50 Client’s 500+ Partners and 10,000 End Customers with Onboarding, Adoption, and Compliance Challenge Out client, a Fortune 50 company, needed an effective way to host providers worldwide, and give these host providers the right to host a key product suite in their own data centers. Red Sky was tasked with establishing […]
Drove $1B in Revenue Challenge A leading technology company has a large market development fund set aside to enable channel partners to sell their services and products. The MDF program accelerates pre-sales as well as deployment/consumption activities. Supported technologies include Data and AI, Apps and Infrastructure, Modern Workplace, and Business Applications. The team faced challenges […]
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